Standard Operating Procedures
Once you integrated your online store, created a WRO, and sent inventory to a NextSmartShip fulfillment center(s), and there is enough account balance in your account, we are ready to fulfill your orders following our standard operating procedures.
*Note: Please note that if there is no WRO in the system after package arrives in the warehouse, the check-in of products will be delayed by our fulfillment center. Contact your account manager to get more information if you’re not clear.
What are the standard operating procedures once I send inventory to NextSmartShip?
Our standard operations are the core of what we do for all of our clients. The following services make up the bulk of e-commerce order fulfillment through NextSmartShip.
Storage:
Once your inventory hits our docks, we scan each item against the receiving order you have included and store your items in our fulfillment centers. Each SKU has separate dedicated storage location(s), either on shelves, in bins, or on pallets.
Picking
As soon as an order is processed successfully and in processing in the OMS during normal business hours, Monday through Saturday. We assign the orders to our picking team, who receive a packing slip of the items, quantities, and storage locations at our facility to procure and count to complete their pick.
Packaging:
After a pick is complete, orders are delivered to our packaging team. Our packaging team scans each order, verifies the items and quantities of the order’s contents, and then packs the order into our standard packaging materials as safely and efficiently as possible.
If you’d like to use custom packaging, these materials must be included in the packing slip and be procured during the picking process, before the order comes to our packaging team. For more information and guidance on how to set this up.
Shipping:
For each order, NextSmartShip finds the shipping service suited to the ship option mapping of your order. As soon as the order ships, tracking info is pushed back to your store if your store integrated with NextSmartShip OMS. If your store is not integrated with OMS, then you can check the tracking information from your OMS dashboard. Our carrier partners do not scan each package at our facility, so the first tracking scan or update occurs upon arrival at that carrier’s origin facility once it has left our building.
Custom Work:
The following steps are not automatically included in NextSmartShip ’s fulfillment services and require set-up to execute properly. Please reach out to your account manager to facilitate this set-up!
- Kitting and bundles (e.g. variety packs or a special arrangement of products)
- Custom packaging and labels
- B2B orders
- Custom packing slips or notes
- Other custom work (e.g. serial scans, non-standard box sizes, applying stickers to products)
- Heavy products (e.g. items between 50 and 100 lbs)
- Large products (e.g. furniture, surfboards)
- Hazardous materials (e.g. laptop batteries, certain aerosol sprays)
- Fragile products