Support Hours and how to find support?

Support Hours and way to contact us

How to contact us?


Live Chat: You can find the Live Chatbot on the right bottom of the Official Website or on the OMS dashboard.

Facebook Messenger: Follow our Facebook Page and send messages to us through Facebook Messenger.


Support Hours:

Our support service hours are Monday-Friday (UTC+08:00) Beijing 9:30 am-12:30 pm,14:00 -18:00 pm, 19:00 pm -9:00 am (live chat only)

During this time, you can contact us directly through Live Chat, Facebook Page Messenger, or leave us your phone number so we can call you back. 

Outside this time, you can always get a solution from our help center or drop us an email. All emails will be replied in 12 hours in workdays.