How Long Does It Take To Ship Out My Orders?

Turnaround Time, SLA

Note: Due to the COVID-19 pandemic, we are temporarily extending our fulfillment SLA by 2 business days.

	SLA	Additional Information
Receiving Inventory	5 business days	48H to 72H since the WRO arrives in our warehouse Inventory arrives without WRO attached to it will be held until it is confirmed which WRO it is.
Shipping Orders	Before 16:00 pm, same day from Mon.-Sat. After 16:00 pm, the next day from Mon.-Sat.	Imported orders must be in “Processing” status before 16:00 pm Note: At this point in the fulfillment process, we'll ensure the order is packed, labeled, and ready to ship. However, there are unknown instances where the carrier is unable to pick up on time, which can cause a delay of one business day.
Claim Processing	Depending on the situation	The estimated processing time is 2-4 weeks.
Support	First response within business hours Full resolution within 3 business days	NextSmartShip’s hours of operations are Mon-Sat 9:30 am to 6:00 pm and 7:00 pm to 9:00 am in China Beijing time.

Notes: Times stated in this chart refers to the China fulfillment center local time.